Online Asset Recovery

How 360 Crue Gains Access to Inaccessable Online Profiles

Often times, all it takes is the basic password recovery process to regain access to accounts when the password is forgotten or undocumented.  In cases where the primary recovery email account is no longer accessable, more stringent means of regaining access becomes necessary. Below are the steps we take to regain access when accounts are locked down and the password recovery feature is not an option*: 

We Identify Affected Accounts

• List the exact profiles that have lost access:
  • Social media (Facebook, Instagram, Twitter/X, LinkedIn, TikTok, YouTube, etc.)
  • Business listings (Google Business Profile, Yelp, Bing Places, Trustpilot, etc.)

We Check Account Ownership

• We help you to determine:
  • Original email addresses or phone numbers used
  • Name of the individual or agency that created the account
  • Admin or access level you previously had

We Classify the Reason for Lost Access

• Is this a matter of forgotten credentials?
• Did a former employee or agency lock you out?
• Was the account hacked or compromised?
• Is this an ownership dispute?
• Was the account disabled, suspended, or deleted?

We Gather Verification Information

• Business documentation (license, tax ID, proof of address)
• Account creation details (dates, IPs, business email, etc.)
• Screenshots of account content (if accessible from the outside)
• Billing or ad payment receipts (if any)

We Help You to Secure Your Email and Devices

• We help you change passwords and enable 2FA (two-factor authentication)
• We run security scans if hacking is suspected
• We help you make sure primary recovery emails are not compromised

If the Account Was Hacked

We Report and Lock Down the Account

• We use each platform’s dedicated hacked account recovery portal
• We request account suspension (if abuse or impersonation is happening)

We Help You Notify Your Audience

• We post updates on other verified platforms or your website
• We warn followers not to engage with fake messages or suspicious content

We May Escalate and Get Human Support

We Will Contact Platform Support Directly

• We use live chat, email forms, or partner support channels
• We are persistent and will document all correspondence

We Can Use Paid Ad Accounts to Get Faster Support

• If you’ve run ads before, we use that status to request advertiser support
• Business verification often unlocks higher-priority response

Document and Safeguard Restored Access

Consolidate Account Info

• We show you how to store usernames, recovery emails, backup codes in a secure password manager
• We help you record admin/ownership roles in a document for future reference

We Review and Revoke Access

• We remove ex-employees, agencies, or unknown devices from admin panels
• We reassign roles and limit admin privileges to trusted individuals

We Enable Maximum Security

• We set up 2FA for all accounts
• We help you set up domain-based emails for official business profiles
• We help you assign a primary backup admin on each platform

Create a Prevention and Contingency Plan

We Help You Establish Account Recovery SOPs

• We document steps to take in future access-loss scenarios
• We help you establish contact details and credentials backup policies

We Train Your Team on Digital Access Hygiene

• Avoid shared logins without a password manager
• Require 2FA and strong passwords
• Review permissions quarterly

DIY Platform-Specific Recovery Steps

Google Business Profile

• Visit business.google.com
• If access is lost:
  
  • Click “Request Access” on the listing
  • Google will email the current owner; if they don’t respond in 3–7 days, you may gain access
  • If disputed, escalate with identity/business verification docs
• In case of hacking: Contact Google Business Support

Facebook Page / Business Manager

• Go to Facebook Business Help
• Use “Business Support Chat” if available
• Submit ID, business docs, and request admin rights restoration
• If hacked: Report at facebook.com/hacked

Instagram

• Use the “Forgot Password” feature
• If email changed or account is hacked:
  
  • Report using “Need more help?” link in the login screen
  • Submit photo ID and follow selfie verification steps
• For business accounts: Link to Facebook Business Manager may help in regaining control

LinkedIn Business Page

• Use the Help Center to submit an Admin Access Request
• LinkedIn may ask for:
  
  • Company email address matching the domain
  • Business documentation
  • Proof of employment or ownership

Yelp / Trustpilot / Other Listings

• Claim or re-verify listing through the platform’s support center
• Provide business documents, phone verification, or domain email access
• Submit ownership disputes via official forms or ticket systems
  
  

*  360 Crue may change the tools and methods used as deemed necessary or sufficient given the specifics of each case.